The Entry-level IT Help Desk Technician with CompTIA A+ Certification is an in-person class that provides everything you need to ace the CompTIA A+ certification exam. Across 148 hours of hands-on instruction, students will master the fundamentals of supporting and troubleshooting computer hardware and software, and the professionalism necessary to provide exceptional customer service. This course maps fully to CompTIA’s latest A+ 220-1201 (Core 1) and 220-1202 (Core 2) Exam objectives 2025.
Jobs that Utilize CompTIA A+ Skills
CompTIA A+ Is the Industry Standard for Establishing a Career in IT. Let CompTIA A+ & SUNY WCC jumpstart your career.
- Help Desk Technicians
- Computer Systems Analysts
- Network Support Specialists
- Computer and Information Systems Managers
- Web Administrators
- IT Project Managers
- Information Security Analysts
- Security Management Specialists
- Telecom Engineering Specialists
What Skills Will You Learn?
Hardware: Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that are necessary to support the remote workforce.
Operating Systems: Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
Software Troubleshooting: Troubleshoot PC and mobile device issues including common OS, malware and security issues.
Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO.
Security: Identify and protect against security vulnerabilities for devices and their network connections.
Mobile Devices: Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users
Virtualization and Cloud Computing: Compare and contrast cloud computing concepts and set up client-side virtualization.
Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism
Target Audience
While prior experience in an IT role is not required, the ideal learner should possess 1) a strong curiosity about and basic knowledge of desktop / laptop computers and operating systems, and 2) the ability to commit to 148 hours of in-person classroom instruction plus review time between classes.
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