Course Offerings

Programs Include:

• Transforming the Customer Experience
• Business Process Management
• Conflict Resolution
• Change Management & Leadership Development
• Supervisory Skills for New Managers
• And many others

Professional Skills Development Classes Include:

• Essentials of Management
• Introduction to Lean Six Sigma
• Computer Technologies/Office Productivity
• Effective Business Communications
• Medical Billing / Medical Coding

For more information about our Professional Development Center programs, visit www.sunywcc.edu/pdc
or contact Jim Irvine, Director of Corporate and Continuing Professional Education, at 914-606-6658 or james.irvine@sunywcc.edu

BUSINESS PROCESS MANAGEMENT & IMPROVEMENT

Visit our website at www.sunywcc.edu/pdc or email james.irvine@sunywcc.edu for details and dates. Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP.

LEAN SIX SIGMA GREEN BELT CERTIFICATION

Visit our website at www.sunywcc.edu/pdc for details and dates. The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This six-day course and certification project combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. Call 914-606-6658 for corporate classes.

HEALTHCARE PROCESS MANAGEMENT

Call 914-606-6658 for more information including corporate classes.

Data Analytics for Healthcare Leaders: Integrating Statistics & Experience to Drive Your Business Decisions

Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. Call 914-606-6658 for more information.

Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores

Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients, and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction.

13 CPEs. Call 914-606-6658 for more information.

Process Optimization in Healthcare

Serve more patients and improve all measures of quality! In an environment filled with technological, regulatory and administrative change—and a pandemic—hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs. Call 914-606-6658 for more information.