Essentials of Business Process Management

BPM encompasses both performance improvement and strategic differentiation. It is the entry module to the Business Process Management Certificate Series Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives.  September 17^th, 18^th, 19^th

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Process Mapping, Modeling and Analysis

Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. October 15^th, 16^th, 22^nd, 23^rd

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Performance Improvement Strategies

Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. November 14^th, 15^th, 21^st, 22^nd

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NEW: Process Transformation

Employees are the catalyst for business transformation within their organization or department. Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes.
December 5^th, 6^th, 12^th, 13^th

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NEW: Lean Six Sigma Green Belt Certification

Whether you’re an individual striving for career growth, or a business person focused on team engagement and leadership achievements, this certification is geared towards results.
Start Date: Call for 2024 – 25 Dates!

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NEW: Performance Improvement in Healthcare Series

The COVID-19 pandemic brought unprecedented stress to healthcare providers but also highlighted a critical ongoing challenge: How to treat more patients with fewer resources while simultaneously improving patient satisfaction.  Call for 2024 – 25 Dates!

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Executing Process Improvement Solutions

After months of dedicated work, you and your team have designed a new business process that will leverage emerging technology and superior business acumen to dramatically improve all measures of performance. Now comes the hard part. Call for corporate classes.

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Lean Healthcare

The goal of Lean is to eliminate waste in a system so that system can deliver more value to its customers (patients). There’s arguably no industry in which this methodology is more applicable and valuable than in healthcare. Call for corporate classes.

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Process Improvement in the Public Sector

In the ongoing challenge for public sector agencies to deliver more services with less budget, process improvement remains a vital tool. However, many generic Six Sigma and process automation programs aren’t able to clear the unique barriers to streamlining public sector processes. Call for corporate classes.

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