Essentials of Business Process Management

Location(s): Remote, SUNY Westchester Community College

Program Description

A strategic and tactical look at the world of BPM

BPM encompasses both performance improvement and strategic differentiation. This six-hour, Instructor-led, LIVE virtual seminar, given in three (3) two-hour modules, provides the context for sustainable and impactful BPM success. It is the entry module to the Business Process Management Certificate Series Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives, information technology investments and day-to-day operations, thereby enabling sustainable operational excellence.

Professional Development Hours awarded by Association of Business Process Management Professionals / ABPMP.

Learning Objectives

Why a systems view is essential to sustainable success
Where the ABPMP’s Knowledge areas fit
Beyond Improvement: What you can achieve with BPM
Improvement strategies (Lean vs. Six Sigma, etc.)
3 Ms of Process Improvement: Map, Measure, Manage
Creating a culture of improvement
Managing Across Silos: Results of a best practice survey
Charting the course ahead for your organization

For course questions, please contact:

Jim Irvine, Director of Corporate and Continuing Professional Education 914-606-6658 james.irvine@sunywcc.edu

How to Register

You will need the Class # when speaking with a representative.

Registration office hours are Monday – Thursday 8:30 a.m. to 7:15 p.m.
Friday 8:30 a.m. to 4:30 p.m. (in summer, 9:00 a.m. – 12:00 noon)
Saturday 9:00 a.m. to 3:30 p.m. (in summer, closed some Saturdays)

For course questions, please contact:

Jim Irvine, Director of Corporate and Continuing Professional Education 914-606-6658 james.irvine@sunywcc.edu