Course Description

Transforming the Customer Experience

Building Lifelong Customer Relationships Through Innovation

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of- the-box thinking and process/IT collaboration. These programs have the exciting potential to:

• Increase revenue
• Strengthen customer loyalty
• Expand market share
• Generate customer referrals

While big name success stories (Amazon, Disney, Dell) are heralded in business media, most organizations focus on incremental improvements to efficiency and service instead of fundamental innovation of the entire end-to-end customer experience. How can your organization bring together innovators, process owners and IT experts to transform the customer experience and generate dramatic growth?

The Professional Development Center (PDC) has partnered with a world class business education partner to bring you these valuable programs across any sector or industry including healthcare (Transforming the Patient Care Experience).

Corporate classes available. Please call or email:

Jim Irvine, Director of Corporate Education
914-606-6658
james.irvine@sunywcc.edu