Course Description

Navigating Large Scale Changes in Operations and Culture

How to earn buy-in from clinical and non-clinical staff

Hospitals and other healthcare facilities are among the most challenging environments to implement change. We deal in lives so the risk factors are much greater.  Hand-offs between clinical and non-clinical operations are natural tension points.  Our staffs are regularly dealing with myriad regulatory and technology revisions.

These factors make effective project management and change communication extremely important to achieving the intended outcomes for any technology or performance improvement investment.

This seminar will enable you and your team with practical tools and concepts to manage the technical and human elements of implementing a performance improvement solution, thereby improving the effectiveness and sustainability of change. 

What you will learn:

• Understand factors that influence change in healthcare
• Develop a framework to organize change
• Create an implementation strategy and plan to effectively manage change
• Put practices in place to integrate and sustain change
• Foster collaboration between clinical and non-clinical stakeholders to ensure change improves patient-centered care

Seminar Outline:

1. Define and Create Vision for Change 
   1. Plan for change
   2. Prioritize change initiatives
   3. Create consensus on the destination
   4. Confirm strategic alignment
   5. Define and engage stakeholders
2. Organize and Prepare for Change
   1. Create change coalition
   2. Roles and responsibilities
   3. Developing your strategy
   4. Define and address risks
   5. Manage resistance to change
   6. Communication: Gaining broad buy-in
3. Deploy Change
   1. Develop implementation plan
   2. Overcoming resistance to change
   3. Demonstrating commitment
   4. Validate interim results
4. Evolve Toward the Desired State
   1. Implementation strategies to optimize results and sustainability
   2. Measuring progress
   3. Optimize cross-functional results
   4. Course corrections and results

Credits: 7 CPE / ABPMP

Who Should Attend:

Typical attendees from hospitals, medical centers, long term care, rehab / nursing facilities, mid to large size practices include:

• Director or Manager of Operations
• Administrator
• Manager of any specialty care department
• Director or Manager of Information Technology
• Director of Training or Organizational Development
• Director or Manager of Quality
• Project Manager or Business Analyst
• Leader or member of a process or technology improvement tea

For BPM courses, contact:

Jim Irvine, Director, Corporate and Continuing Professional Education
914-606-6658
james.irvine@sunywcc.edu