Course Description

How to Deliver More Services with Less Budget

1 Day Seminar
Corporate classes available: Please call or Email

In the ongoing challenge for public sector agencies to deliver more services with less budget, process improvement remains a vital tool. However, many generic Six Sigma and process automation programs aren’t able to clear the unique barriers to streamlining public sector processes.

What You Will Learn:

• Identify customer requirements within the public sector
• Map processes to capture time and value
• Identify process pulse points
• Evaluate process improvement opportunities
• Create buy-in and ownership from process stakeholder

I. Introduction

• What is different and not so different about government processes?
• Identifying customer requirements within the public sector
• The Kano model
• The 7-Step Process Improvement methodology

II. Mapping Processes

• System Maps
• Top-Down Flowchart
• Cross-Functional Process Map

III. Measuring Processes

• Lead and lag measures
• Finding process pulse points
• Analyzing process data

IV. Process Improvement Methodologies

• Improving process speed
• Reducing cost
• Improving accuracy and consistency

V. Organizational Change

• Creating buy-in
• A project management approach

Who Should Attend:
You will benefit most from this learning experience if you are a:

• Public Sector Executive, Manager or Director accountable for both operational performance and achieving strategic objectives
• Agency or Department executive responsible for making strategic decisions
• Chief Financial Officer or Controller
• Coordinator of a project-based improvement program such as MBO, Six Sigma or Lean
• Member of a strategic planning task force
• Project Manager or team member

• IT personnel tasked with automation and / or system upgrades

For BPM courses, contact:

Jim Irvine, Director of Corporate Education
914-606-6658
james.irvine@sunywcc.edu