Course Description

Discovering and Implementing Innovative Solutions

Employees are the catalyst for business transformation within their organization or department.  Often times, people rarely realize it or acknowledge it.  Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes.  This seminar will develop your awareness, knowledge and understanding of what process transformation is, how it can help your organization (and your career) and how to approach and navigate process transformation.

Participants learn to deliver both continuous improvement and breakthrough solutions for their organization using creative redesign techniques like Six Hats, SCAMPER, and Five Max to enhance classic, data-driven process improvement.  It takes a strategic view to assess how your organization’s unique process strengths can create competitive advantages.

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to create sustainable business success.  Process Transformation gives you the tools and insight.

The skills delivered in this seminar can be applied in manufacturing, service, healthcare and public sector organizations.

What You Will Learn:

• Evaluate the need for innovation vs. improvement
• Interpret data and graphics to make key decisions
• Think outside the “process box”
• Devise innovative process designs based on customer needs
• Evaluate and apply process redesign alternatives
• Develop results-oriented process solutions
• Assess the strategic impact of process capabilities
• Deliver more value to current and future customers

Seminar Outline:

I. Innovation in Business

• Transformation examples
• Strategy/Process/Innovation Synergy
• Generating Solutions: Improvement vs. Innovation

II. Process Improvement Strategies

• Optimizing process flow
• Managing variation
• Making data-driven decisions

III. Process Innovation Techniques

• Creative thinking: When science is not enough
• Brainstorming- Guidelines
• Six Hats Thinking
• Five Max Method
• Assessing Solutions
• Mapping To-Be Processes

IV. Leveraging Process Excellence

• Identifying Unique Process Capabilities
• Kano Model
• Process Extension
• Market Extension
• Competitive Analysis
• Value Curves

V. Implementation

• CODE – Implementing Change
• Creating your roadmap
• Questions to answers at each phase
• Defining value from your stakeholder’s perspective
• Implementation charter/Statement of Work
• Assessing “winners” and “losers” from change
• Facilitation tips

Who Should Attend:

You will benefit most from this learning experience if you are a (an)

• System or Business Analyst
• Business Process Owner or Manager
• Functional or Project Manager
• Process Improvement Team Leader or Member
• IT Upgrade (ERP, CRM) Team Leader or Member
• Customer Experience professional
• Candidate for ABPMP certification
• Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

For course questions, please contact:

Jim Irvine, Director of Corporate and Continuing Professional Education 914-606-6658 james.irvine@sunywcc.edu